Some security software or security policies may prevent the embedded web component of SnapGene from contacting the SnapGene license server and loading the "Activate SnapGene" dialog.
If this happens for you then use the following procedure to activate.
This procedure requires SnapGene 9.0 or later.
Open the Activation Dialog
Start SnapGene in Viewer mode then:
- Click the Activate Button.
- Hold down the command key (macOS) or CTRL key (Windows or Ubuntu) and close the "Activate SnapGene" dialog.
An alternative "Activate SnapGene" dialog will open.
Choose "Activate in External Browser" then click OK.
Option 1: Activate with Email Sign In
Use this option if you have an user (Email Sign In) license.
SnapGene will hand off to your default browser application to complete the activation.
In the browser window, enter the email address associated with your SnapGene account and click Continue.
Enter your SnapGene password and click Sign In.
If you are using a SnapGene Organization license that requires activation by Single Sign On, then click "Log In with SSO".
In the dialog that opens click Allow. This will allow your browser to write an activation record to the appropriate location on your computer.
Click Continue to start using SnapGene.
In you still cannot Activate SnapGene after following the above procedure then contact our Support Team for assistance.
Option 2: Activate with a Registration code
Use this option if you have a registration code license.
Choose "Activate with Registration Code", enter your registration code then click OK to activate and start using SnapGene.