How can we help?
FAQ
General
- Download the SnapGene User Guide as a PDF
- Can I use Greek Characters or Symbols in SnapGene?
- Where do I find the SnapGene End User License Agreement (EULA)?
- What are the System & Hardware Requirements for SnapGene?
- Will SnapGene run on Windows for ARM?
- Can I try a demo version of SnapGene?
Licenses
- Error Code 99: Unable to contact registration server. Please try again later.
- My computer died. How do I transfer the license to a new computer?
- How do I transfer a license from one computer to another?
- If multiple accounts on the same computer are using SnapGene, does each account need a separate license?
- With a multi-license pack, can I use some licenses with macOS and others with Windows?
Files
- How do I back up my SnapGene files?
- Can I use store/use/share a SnapGene Collection on a network or Cloud drive?
- What is the maximum size for a SnapGene File?
- Can SnapGene read files created by my current molecular biology software?
- How can I copy a sequence from a file and preserve the history?
- Will I lose data if my subscription expires?
Importing Files
Primers
- How does SnapGene estimate oligonucleotide (primer) melting temperatures (Tm)?
- Can I configure SnapGene to show primer Tm values suitable for PCR polymerases such as Phusion®, Phire®, and Q5®?
- I have a list of primers in an Excel file. Can I import those primers into SnapGene?
- My primer shows up at irrelevant binding sites, or does not show up at the binding sites of interest. How can I adjust the number of binding sites?
Restriction Enzymes
Features
Translations
Gels
Alignment
Sequence Traces
History
Printing and Exporting
Citing SnapGene
Troubleshooting
- Error Message: Why do I See the Message "Error opening file for writing:" When installing SnapGene for Windows?
- SnapGene 5.2.5 for Windows can't detect Common Features
- Automatic Update Issue: SnapGene 5.2.1 for macOS
- Error: "Sorry, unable to obtain a shared key from the keyserver because KeyAccess is not installed"
- Why won't SnapGene start on Ubuntu?