How can we help?
FAQ
General
Licenses
- Error Code 99: Unable to contact registration server. Please try again later.
- My computer died. How do I transfer the license to a new computer?
- How do I transfer a license from one computer to another?
- If multiple accounts on the same computer are using SnapGene, does each account need a separate license?
- With a multi-license pack, can I use some licenses with macOS and others with Windows?
Files
- Can SnapGene read files created by my current molecular biology software?
- How can I copy a sequence from a file and preserve the history?
- Will I lose data if my subscription expires?
- Can I incorporate SnapGene into my data analysis or lab management software?
- Can my organization distribute files in SnapGene format?
Importing Files
Primers
- Can I configure SnapGene to show primer Tm values suitable for PCR polymerases such as Phusion®, Phire®, and Q5®?
- I have a list of primers in an Excel file. Can I import those primers into SnapGene?
- My primer shows up at irrelevant binding sites, or does not show up at the binding sites of interest. How can I adjust the number of binding sites?