SnapGene subscription plans have fair use limits in place on re-assigning seats and device activations.
Please note that we do not allow floating seats on an ongoing basis. All seats must be assigned to a named-user or specified machine for the duration of the license term, with exceptions for:
- Seat re-assignment in the case users depart your organization
- Device de-activations and re-activations in the case users need to replace their computers
Our fair use limits are designed to support these situations. Once your license reaches the fair use limits, you will need to wait a period of time to resume these actions.
Please submit a support request if you require further assistance.