For some issues the SnapGene support team may request you generate and provide information via the Command Prompt to assist with diagnosis of technical issues, as detailed below.
First, Exit/Quit SnapGene if it is running, then expand the appropriate section below for instructions.
Start the Command Prompt
In Windows Explorer, search for "command" and then hit return to start the "Command Prompt" program.
Run the "About" command
Copy the following command and paste it into the Command Prompt window (all one line) and hit return to generate "About" information.
"C:\Program Files\SnapGene\SnapGene.exe" -about
Copy the "About" Output
Click and drag within the "Command Prompt": window to select and copy the output generated by the command.
Send the "About" Output to the Support Team
Paste the copied information into your email reply to the support team so that they can assist further with your issue.
Open the Terminal Application
In Terminal, type command-space and search for Terminal, hit return to open the Terminal application.
Run the "About" Command
Copy the following command and paste it into the Terminal window (all one line) and hit return to generate "About" information.
/Applications/SnapGene.app/Contents/MacOS/SnapGene -about
Copy the "About" Output
In the Terminal window, select and copy (command–c) all of the output generated by the "-about" command.
Send the "About" Output to the Support Team
Paste the copied information into your email reply to the support team so that they can assist further with your issue.
Start the Terminal
Click the "Show Applications" button in the bottom left corner of the Ubuntu desktop, then search for "terminal" and then hit return to start the Terminal program.
Run the "About" command
Copy the following command and paste it into the Terminal window (all one line) and hit return to generate "About" information.
/opt/gslbiotech/snapgene/snapgene.sh -about
Copy the "About" Output
In the Terminal window, select and copy (CTRL–c) all of the output generated by the "-about" command.
Send the "About" Output to the Support Team
Paste the copied information into your email reply to the support team so that they can assist further with your issue.