The following technologies have been confirmed to work for customers using or sharing SnapGene Collections, Project folders or individual files on a network volume or Cloud volume:
- Windows Server
- NFS
- DropBox
- Google Drive
- Microsoft OneDrive
There's a growing list of cloud storage alternatives that haven't been tested, including pCloud, Sync, Amazon Drive, Tresosit and iDrive. If you try any of these alternatives with SnapGene then contact support and let us know how you get on.
The following storage technologies are currently not compatible with SnapGene Collections and Projects:
- Box: www.box.com - Box does not support hidden files, which are required for proper operation.
- Egnyte: www.egnyte.com
SnapGene allows shared files to be edited by only one user at a time, see What is the Hidden .sglock Folder Found in my SnapGene Collection or Project folder?
Slow Behavior or Error Messages when using Files on Cloud Storage
Some cloud services use placeholders and only download files to your computer as required. If you have slow behavior in SnapGene when working with a folder or files that are stored on a Cloud service, then ensure the folder and its contents are set to be stored locally.
OneDrive Example
On OneDrive, locate the folder in the File manager (File Explorer or macOS Finder), CTRL-click or right click on the folder and choose to "Always Keep on This Device". This will ensure all files in the folder are stored locally and readily accessible to SnapGene.
Google Drive Example
On Google Drive, locate the folder in the File manager (File Explorer or macOS Finder), CTRL-click or right click on the folder and choose to "Download Now". This will ensure all files in the folder are stored locally and readily accessible to SnapGene.
