SnapGene can exhibit slow start up behavior or crash unexpectedly if the SnapGene Preferences become corrupted. This may happen if you switch between running new and old versions of SnapGene.
Delete the SnapGene Preferences
To fix the issue, click to expand the appropriate section below and follow the instructions to delete your SnapGene Preferences file.
On macOS do the following:
Run the Terminal Application.
Copy and paste the following command into the Terminal application and hit return.
This will open a hidden GSLBiotech folder in the Finder.
SnapGene.ini file, and any other files starting
SnapGene.ini.*, to the Bin.
On Windows do the following:
Copy the following text.
Click on Windows Search, paste (CTRL-v) and hit return. This will open the hidden
Select and delete the enclosed
On Linux do the following:
Run the Terminal program.
Run the following commands to locate and delete SnapGene preferences.
Once you have deleted the SnapGene Preferences file, run SnapGene, a new Preferences file will be created.
SnapGene will start as if run for the first time. Enter the requested information to start using SnapGene.