The following technologies have been confirmed to work for customers using or sharing SnapGene Collections, Project folders or individual files on a network volume or Cloud storage:
- Windows Server
- Google Drive
- Microsoft OneDrive
There's a growing list of cloud alternatives that haven't been tested, including pCloud, Sync, Amazon Drive, Tresosit and iDrive. If you try any of these alternatives with SnapGene Collections then contact support and let us know how you get on.
The following storage technologies are currently not compatible with SnapGene Collections:
- Box: www.box.com - Box does not support hidden files, which are required for proper Collection operation.
- Egnyte: www.egnyte.com
Slow Behavior or Error Messages when using Files on Cloud Storage
Some cloud services use placeholders and only download files as required. If you have laggy behavior with files stored on a Cloud service, set the folder containing the files to be stored locally (the folder may be a Collection folder or a Project folder).
For example, for a folder or SnapGene Collection on OneDrive, locate the folder in File manager (or macOS Finder) right click on the folder and choose to "Always keep on this device". This will ensure all files are readily accessible to SnapGene.